Lautaret Cycling Booking Terms and Conditions

Confirming a booking

On confirmation that you would like to go ahead with your holiday booking, we will issue a booking invoice with the names of all participants and details of your holiday. This will be sent by email and you will need to check it prior to paying your deposit in order to confirm your booking. You must notify us of any discrepancies immediately.

Confirmation and deposit payment
We require a 200€ deposit at the time of booking to confirm your holiday. If your booking is made within 10 weeks of the departure date, full payment for the total cost of the holiday will be requested at the time of booking.

The holiday will only be confirmed by Lautaret Cycling on receipt of your booking details and non-refundable deposit payment. The deposit payment should be paid within 24 hours of submitting the booking form.

We will then issue a receipt for the money received. The date by which the balance payment for your holiday must be made will be stated both on the confirmation invoice document and your deposit receipt.

Final payment

The payment of the balance for your holiday is due 10 weeks prior to the holiday start date.

Payment need to be made by bank transfer

If we do not receive your final payment by the due date mentioned on your booking confirmation invoice, Galibier Cycling Experiences does reserve the right to treat your booking as cancelled and will apply cancellation charges as detailed below. On receipt of your final payment we will send you a receipt for the total amount paid to us.

Booking amendments

In the event you need to change your booking please notify us at your earliest opportunity, wherever possible we will try to adapt to changes and issue a new booking statement subject to an administration fee of 50€.

Registered Address: 31 Rue Nicolas Chorier, Grenoble, France 38000 SIREN - 88108609400029

Cancellation of your holiday

If YOU cancel your holiday...
We must be notified in writing, by the lead traveller mentioned on the booking form, of your statement to cancel your holiday. The date of cancellation is the date the cancellation received in writing.

Cancellation Charges
If you notify us... You will lose...
More than 70 days (10 weeks) before departure Your Deposit (20%)
Less than 70 days (10 weeks) before departure 100% of the total holiday cost

If you cancel for a reason which is covered by your insurance policy, you may be able to reclaim these charges.

If Lautaret Cycling change / cancel your holiday

In the event that we have to make a change to your booking we will endeavour to offer an alternative for you. If it is not possible to find an alternative, we will refund all sums paid by you to us and this will be the only obligation or liability of Lautaret Cycling to you in such circumstances. Changes to your booking will be communicated to you as soon as possible but will not materially change your holiday and no compensations will be payable.

Most of the changes that might occur are minor such as the withdrawal of a facility. You will be notified of any changes by us, as soon as possible but we do not pay compensation for minor changes.

Also note that compensation payments do not apply to circumstances beyond our control (force majeure, and similar events.)

In the unlikely event of Lautaret Cycling having to change your holiday arrangements after you have arrived at your holiday destination, we will do our best to find accommodation of a similar standard for your travelling party, in the same or a similar area.

Registered Address: 31 Rue Nicolas Chorier, Grenoble, France 38000 SIREN - 88108609400029

Insurance

We recommend you take out travel insurance for your trip. We recommend that your insurance is taken out at the time of booking.

Data protection

In order to process your booking, it is necessary for us to collect personal data from you and the members of your party. We may contact you or members of your holiday party in the future to inform you about our services and offers. If you do not wish to be contacted in the future, please let us know in writing. By confirming your holiday booking (agreeing to our confirmation invoice) you confirm your consent to the use of your data and that of your party members for these purposes.

Registered Address: 31 Rue Nicolas Chorier, Grenoble, France 38000 SIREN - 88108609400029

Complaint procedure

If you have a complaint, this must be reported to Lautaret Cycling immediately by telephone and email, to allow us to try and resolve the matter as soon as possible. If you fail to do this, we cannot accept responsibility as we may have lost the opportunity to investigate and rectify the problem. Any further complaint should be in writing, providing full details, and must be received within 14 days of your departure date. We regret we cannot consider complaints outside this period.

Registered Address: 31 Rue Nicolas Chorier, Grenoble, France 38000 SIREN - 88108609400029